Monday, November 09, 2009

ActiveSync Support Code: 0x85010004


I have a Motorola Q and I am testing Exchange Activesync. It worked once, got a factory reset and never worked again.

The error is:

Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings.  Contact your Exchange Server administrator.
Support Code: 0x85010004

After much searching and help from Tim, it looks like the device existed and was synced, then after the reset the name or some other details changed, which caused the error. Go to OWA and remove the device, (optionally then delete the Outlook profile from the hand held then reset it up.)

BAM it works.





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