Wednesday, April 06, 2011

An Important Message from Dell Australia


Dell's global email service provider, Epsilon, recently informed us that their email system was exposed to unauthorised entry. As a result, your email address, and your first name and last name may have been accessed by an unauthorised party. Epsilon took immediate action to close the vulnerability and notify US law enforcement officials.

Whilst no credit card, banking or other personally identifiable information was involved, we felt it was important to let you know that your email address may have been accessed. While we hope that you will not be affected, we recommend that you be alert to suspicious emails requesting your personal information.

To help protect your personal information online we recommend that you do not provide any sensitive information through email, or open emails from senders you do not know. Dell will never ask for your financial information through email.

Dell takes its commitment to protecting customer data very seriously and has notified the Australian Privacy Commissioner and ACMA (Australian Communications and Media Authority). Dell continues to work closely with regulatory bodies and manage customer concerns.

We sincerely regret that this incident has taken place and we will continue to work with Epsilon to ensure that all appropriate measures are taken to protect your personal information.
Please contact us at anz_cust_serv@dell.com should you have any questions.
Sincerely

Deborah Harrigan
Dell Consumer and Small Business Executive Director
Dell Australia Pty Limited

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